Privacy Policy
This Privacy Policy (“Agreement”) is an integral part of the Terms of Use of Seventh Heaven Living Solutions (the “Company” or “Us” or “Our” or “We”) and must be read along with the same. All capitalised terms not defined under this Agreement shall have the meaning ascribed to them under the Terms of Use as published on the website.
Seventh Heaven, owned, operated, and managed by the Company, adheres strictly to the applicable information technology laws, data protection laws, rules, and regulations. This Agreement sets out the manner in which the Company handles, collects, stores, processes, uses, transfers, and shares the information or data provided by the users and registrants (“You” or “Your” or “Yourself” or “User”) of the website www.seventhheavenpg.com, including any mobile website, applications, or software applications owned and operated by the Company (collectively referred to as the “Platform”).
Please read the terms of this Agreement carefully before using or registering on the Platform or accessing any material, information, or services (“Platform Services”) through the Platform. Your use of the Platform or the Platform Services shall signify Your acceptance of this Agreement, the Terms of Use, including but not limited to Your consent for collection, use, storage, and sharing of Your information in accordance with this Agreement, and Your agreement to be legally bound by the same.
-
1. Introduction & Applicability
This section explains that the Privacy Policy forms an integral part of Seventh Heaven’s Terms of Use and governs how user information is collected, processed, stored, and shared when accessing or using the Platform. It clarifies that continued use of the Platform signifies acceptance of this Policy and applicable laws.
-
2. Our Commitment to Your Privacy
Seventh Heaven is committed to safeguarding the privacy and personal information of its Users. We do not sell User data and ensure that all information collected is used strictly for providing, managing, and improving our living, PG, and coliving services.
-
3. User Approval & Lawful Consent
By registering on or using the Platform, Users expressly provide consent to Seventh Heaven to collect, use, store, process, and share personal and sensitive information for lawful purposes connected with Platform Services.
-
4. Information We Collect From You
This section outlines the categories of personal and non-personal information that Seventh Heaven may collect directly from Users or automatically through their interaction with the Platform.
-
5. Details You Share With Us
This includes information voluntarily provided by Users at the time of registration, enquiry, booking, or communication, such as name, contact details, login credentials, identity documents, and payment-related information.
-
6. Data Collected Automatically
When Users access the Platform, certain information is automatically collected, including IP address, device details, browser type, location data, cookies, usage patterns, and browsing activity to improve Platform functionality and experience.
-
7. Booking & Payment Records
Seventh Heaven collects transaction-related information such as booking details, payment amounts, service history, referral usage, feedback, and records generated during availing Platform Services.
-
8. Data Received From External Sources
We may receive User information from social media platforms, referral partners, marketing partners, or publicly available sources, which is integrated into the User account and treated as confidential.
-
9. How We Use Your Information
User information is used to provide and manage Platform Services, process payments, personalize User experience, communicate updates and offers, provide customer support, conduct analytics, enforce policies, and comply with legal obligations.
-
10. External Websites, Ads & Third-Party Platforms
The Platform may contain links or advertisements from third-party websites not controlled by Seventh Heaven. The Company is not responsible for the privacy practices or data handling of such third-party platforms.
-
11. Sharing & Disclosure of Information
User information may be shared with service providers, property owners, vendors, payment partners, or authorities where necessary to provide Platform Services, comply with law, enforce agreements, or protect legal rights.
-
12. Information Protection & Security Measures
Seventh Heaven follows reasonable security practices and procedures to protect User information against unauthorized access, misuse, alteration, or disclosure in compliance with applicable Indian laws.
-
13. User Controls, Preferences & Choices
Users may control promotional communications, manage cookie preferences, and request access, correction, or deletion of personal information by contacting the Company through official communication channels.
-
14. Withdrawal of Permission
Users may withdraw consent for data processing at any time by providing written notice to Seventh Heaven. Upon withdrawal, access to certain Platform Services may be restricted or discontinued.
-
15. Complaints & Grievance Resolution
This section provides Users with a formal mechanism to report grievances or concerns related to privacy, data usage, or Platform Services, along with timelines for redressal.
-
16. Policy Updates & Modifications
Seventh Heaven reserves the right to modify or update this Privacy Policy at any time. Continued use of the Platform after such changes constitutes acceptance of the revised Policy.
-
17. Applicable Law & Jurisdiction
This Privacy Policy is governed by the laws of India, and courts located in Gurugram, Haryana shall have exclusive jurisdiction over any disputes.
-
18. Arbitration & Conflict Resolution
Any dispute arising out of or relating to this Policy shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat and venue at Gurugram, Haryana.
-
19. General Legal Provisions
All information provided by Users is deemed to be voluntarily disclosed. Seventh Heaven shall not be responsible for verifying the authenticity or accuracy of User-provided information.
